Frequently asked questions
We’ve compiled answers to the most commonly asked questions about our logistics and shipping services. Explore this information hub to gain a better understanding of how we can assist you.
The job of a Freight Forwarder is to simplify the shipping process. As a Freight Forwarder, we have contracts with steamship lines, airlines, and trucking companies worldwide, which allows us to offer you competitive pricing.
As a Freight Forwarder, we educate and guide our customers through the often complex and ever-changing import and export regulations and process. Most importantly, you communicate only with us as your Freight Forwarder representative rather than several parties.
For many small to medium-sized businesses, the Freight Forwarder acts like a shipping department caring for the company’s logistics needs.
Contact us with the details of your shipment to help us determine the size/volume and weight of your shipment. Details should include Length, Width, Height, and Weight of your shipment. For vehicles or machinery, please provide the make and model and any other detail that is important to the estimate. We will send you a quotation and we recommend that you compare it with other forwarders. Keep in mind that all costs are taken into account when comparing. Once an agreement is made, we can work out further details, including pick-up dates and required documentation.
Transit times vary from origin to destination by distance, routing, and congestion.
- Air freight: Transit time is calculated once the flight leaves and due to arrive
- Sea freight: Transit time is calculated once the container is on board the vessel and confirmed departed.
Arrival times will vary which is why the shipping lines use the terminology “ETA” Estimated Time of Arrival
Note: Quoted transit times do not take into account delays that may occur due to poor weather conditions, customs processing and/or examination. Consolidated cargo will take longer considering earlier cut-off times to allow for the documentation and loading process.
Door-to-door delivery is a full service where we arrange to pick up the shipment from its location of origin to its destination, right to the specified address. This commonly refers to the freight charges. Charges on top of door-to-door can be exempt from offloading, customs, and port charges
We provide:
- Free Consultation
- Free Estimates
- Assistance with dangerous good movements and restrictions
- Consulting on the best mode of transport for your shipment depending
on budget or time - Warehouse and Storage Service if you need to store goods here before
shipping - Pick-Up Services, Crating, and Pick-and-Pack services for commercial
clients.
Deciding which method of freight transportation to ship your goods is key to ensuring an economical and successful operation. The best method for you will depend on the time frame, destination, and location. A small shipment that is needed urgently would be best delivered via Air freight. But if your goods have a longer window of time to arrive and are larger in quantity then Sea freight would be the most cost-effective.
FCL, or full container load, and LCL, or less-Than a Container load, are two ways in which goods can be transported with sea freight container shipping.
FCL Packing involves paying for an entire container and dedicating all the space inside to your shipment of goods. FCL offers flexibility and a high frequency of sailings, but you must be able to pay for an accommodate the full container. Alternatively, LCL see the freight forwarder combining your suppliers’ goods with others doing the same thing, with multiple shipments sharing the space of containers to fill them up.
Comprehensive Logistics ships across the world, allowing you to benefit from our established connections that allow a seamless and stress-free freight forwarding process.
The cost of your freight shipment will depend on the origin country, country of destination, how much the shipment weighs, and how quickly you want to transport it, the best way to get a cost is to contact us for a free, no-obligation quote.
Yes, it will – before it is loaded at origin and after unloading at its destination, your shipment will be required to go through Customs formalities.
Yes, and especially so if you are importing. Your goods will be subject to government regulations, taxes where applicable and may require a license. Ensure you research import regulations for your destination country prior to contract any freight movements.
Dangerous goods require specific transport documents and also subject to Government regulations regarding air and sea movement.